Bajaj Finance Customer Care Number & Support Guide
When dealing with financial services, customer support can make all the difference. Whether it’s a query about your EMI card, loan statement, payment due date, or an urgent complaint, knowing how to reach Bajaj Finance is essential. In this detailed support guide, we will walk you through everything you need to know about the Bajaj Finance customer care number, how to connect with their team, and the various support options available for quick resolutions.
Why Bajaj Finance Customer Support Matters
Bajaj Finance, part of Bajaj Finserv, is one of India’s leading non-banking financial companies (NBFCs). With millions of customers across personal loans, home loans, business loans, and consumer durable financing, the need for responsive customer service is critical.
Customers often face issues like failed payments, incorrect statements, NACH or ECS concerns, EMI bounce charges, or updating KYC details. Quick resolution can help avoid financial penalties and stress. That’s why having accurate Bajaj Finance customer care number and understanding support options is important for every customer.
Bajaj Finance Customer Care Number – The Official Support Line
If you want direct assistance, Bajaj Finance offers dedicated customer care numbers based on the service you are using. The most widely used number is:
+91 8698010101 — This is Bajaj Finance’s customer care number for most general queries including loan details, statement requests, and EMI card issues.
This number is available from 9:00 AM to 9:00 PM, Monday to Saturday, excluding national holidays. You’ll need your registered mobile number handy when you call.
Regional Language Support
Bajaj Finance also provides support in regional languages through its IVR (Interactive Voice Response) system. If you’re more comfortable in Hindi, Tamil, Marathi, Bengali, or Kannada, you can choose your preferred language after dialing.
Bajaj Finserv App – Self-Service Support 24/7
If you’re someone who prefers digital self-service, the Bajaj Finserv App is a powerful tool. It allows you to:
- Track your loan or EMI card
- Download account statements
- View upcoming EMI schedules
- Raise service requests instantly
The app is available on both Android and iOS platforms and is the most convenient way to solve common issues without calling customer support.
Bajaj Finance WhatsApp Support
You can also get real-time assistance via Bajaj Finserv WhatsApp support. Simply send “Hi” to +91 8698010101 on WhatsApp using your registered number. You can:
- Check loan status
- View EMI details
- Download NOC
- Update contact info
The response is instant and available 24/7, making it ideal for quick resolutions.
Bajaj Finance Email Support
For more detailed or document-based queries, email is a good option. You can write to:
Make sure to mention your customer ID, loan account number, and a brief explanation of your issue. Expect a response within 24 to 48 working hours.
Raising Complaints via Bajaj Finserv Customer Portal
If your issue remains unresolved, you can escalate it through the Bajaj Finserv Customer Portal. After logging in with your registered mobile number or email ID, you can raise a complaint ticket under “Help and Support.”
The portal allows you to track your request status and also raise follow-ups if the resolution is delayed.
Social Media Support
Another way to reach Bajaj Finance is through social media. Their Twitter and Facebook handles are responsive to customer issues and often act quickly.
Twitter: @Bajaj_Finserv
Facebook: facebook.com/bajajfinserv
Tag them with your query (avoid sharing personal details publicly) and wait for a DM from their support team.
EMI Card Support – A Special Helpline
If your issue is specifically related to the Bajaj Finserv EMI Network Card, such as activation, limit, or blocking the card, you can contact:
+91 8698010101 or visit the EMI Card portal
Always have your EMI card number or customer ID ready for verification.
Bajaj Finance Grievance Redressal System
If your problem is not resolved through the usual support channels, Bajaj Finance offers a structured Grievance Redressal Mechanism. It involves three levels:
Level 1: Contact customer care or use the app/web portal
Level 2: Email the grievance officer
Level 3: Write to the Principal Nodal Officer
This ensures that unresolved complaints are escalated for attention from senior authorities. Detailed contact details for this can be found on their official grievance redressal page.
Bajaj Finance Branch Locator
Sometimes, visiting a local branch may be the best solution. You can use the branch locator tool on the Bajaj Finserv website to find the nearest Bajaj Finance branch. Here, you can handle everything from loan pre-closures to EMI card issues.
Locate a Branch
Tips to Get Quick Support from Bajaj Finance
- Always use your registered mobile number while contacting customer care.
- If calling, note the SR (Service Request) number provided for future reference.
- For urgent matters like ECS failures or foreclosure, use both app and call support.
- Regularly check your email spam folder if you’re expecting a response from their team.
- Avoid sharing sensitive information like OTPs or account passwords with anyone.
Common Issues Resolved via Bajaj Finance Customer Care
The Bajaj Finance customer care number can help you resolve several common issues such as:
- Loan foreclosure or part payment instructions
- EMI bounce or overdue charges
- KYC document updates
- Errors in statements or NOC delays
- Pre-approved offer clarifications
- EMI Card blocked or limit reduced
Using their app or WhatsApp support often resolves these without any delay.
Internal Resource for Further Reading
If you want to understand more about EMI card services or digital loan tracking, refer to this detailed guide: Barakat Aldar Refrigerator Repair for a broader understanding of technical support systems in India.
External Reference Links
- Bajaj Finserv Official Website
- RBI Guidelines on NBFC Customer Redressal
These can be helpful if your concern involves regulatory escalations or you want to understand your rights as a financial consumer.
FAQs About Bajaj Finance Customer Care
What is the Bajaj Finance customer care number?
You can call +91 8698010101 for general queries, available from 9 AM to 9 PM.
How do I contact Bajaj Finance for EMI card problems?
Use the same number above or access support via the Bajaj Finserv App or EMI Card portal.
Is WhatsApp support available?
Yes. Send “Hi” on WhatsApp to +91 8698010101 from your registered mobile number.
How can I check my EMI details without calling?
Download the Bajaj Finserv App or visit their customer portal to view your EMI schedule and statements.
What if my issue is not resolved?
Escalate through their grievance redressal system or write to their nodal officer for final resolution.
Get Support, Get Peace of Mind
Whether you’re managing a personal loan, shopping with an EMI card, or handling business finance, quick support is essential. The Bajaj Finance customer care number and their multi-channel support system ensure that you’re never left without help when you need it most.
Don’t wait for small issues to become big problems. Use the right support channel today—be it a phone call, WhatsApp message, app request, or email—and keep your finances on track.
Take control now. Save the Bajaj Finance customer care number: +91 8698010101. Stay informed. Stay stress-free.
